Human Services Department
Course Syllabus
Course: HUS 209-W01
Semester Credit Hours: 3.0
Instructor’s Name:
Office Location: Bldg 123, Office 218
Office Hours: By Appointment
Office Phone: 250-8823
E-Mail Address: wagnerb@gvltec.mailcruiser.com
Course Description: This course includes a general introduction to case management including: case management process, components, and skills with emphasis on effective documentation and services delivery. Focus is on case management knowledge base, goals, roles and responsibilities of the case manager in the organizational context.
Purpose of the Course: This course provides the Human Services Students with a working knowledge of the case management concepts and the role of case management in service delivery.
Required Text: Frankel, Arthur J, Gelman, Sheldon R. (2004). An Introduction to
Concept and Skills: Case Management, Second Edition.
Students for Whom the Course is Intended: All Human Services students
Approved by: Date:
Department Head, Human Services
Approved by: --------- Date:
Dean, Business and Public Service
Course Objectives
Upon completion of the course, the student is expected to:
1. Define what case
management is and examine why it has become a necessary skill in the direct
practice setting.
2. Identify and
analyze the functions and tasks of case management.
3. Identify and
analyze case management roles and responsibilities.
4. Increase understanding of system’s theory
and analyze components of this theory.
5. Apply system’s theory to specific client
case samples.
6. Examine and evaluate the case management
process.
7. Apply the case
management process in both the assessment and ongoing case reviews.
8. Identify and prioritize problems and establish goals, objectives and interventions in specific case samples.
9. Differentiate
between effective and ineffective documentation strategies.
10. Design and document goal setting
strategies.
11. Describe and examine legal and
ethical issues that can impact case managers to include confidentiality, child
abuse reporting and advanced directives.
12. Describe how the
case management process can be applied with specific populations.
13. Identify,
examine and
apply practice skills of information
gathering, basic interviewing, contracting, brokering services, mobilizing
resources and evaluation to specific case samples.
14. Explore and describe how case management can
effectively be utilized by the human service professional.
Course Requirements: Each student will be responsible for reading the textbook and class outlines and doing assigned homework from the end of each chapter. In addition, completing drop box (Case Scenario and practice documentation) assignments and participating in bulletin board discussions to gain feedback from instructor and peers regarding problem solving, goal setting and documentation techniques as well as a class project, will also be required.
Evaluation Methods and Schedules: Students will be evaluated by tests, completion of assignments, bulletin board discussions and class project. Please use appropriate spelling, grammar and punctuation in all your online postings and email assignments. All assignments should be written in your own words, with appropriate citation of resources. Appropriate citation of sources includes citing sources in the text of your papers and at the end of each paper in a sources cited section.
Drop Box Assignments: There is a drop box assignment
for each chapter. The assignments can be found under “Evaluation Tools and then
“Drop Box.” The majority of drop box assignment will require the student to
read and evaluate a case sample as well as apply documentation techniques as
outlined in the text and in my outlines. Some include a short paper based on
the readings and outlines for that chapter. Assignments will be evaluated on
ability to problem solve, applied documentation techniques, spelling, grammar
and punctuation. Late assignments may be submitted up to one week after the due date and
will loose half credit.
Discussion Board/Homework: Each chapter will require a bulletin board discussion. These will include posting your own examples of problem identification, problem statements and goal statements as well as commenting on other student’s postings. Bulletin Board postings must be completed by the due date on the calendar. Late postings will not receive credit.
Class Project: The class project is the student’s opportunity to incorporate documentation skills and problem solving techniques learned and utilized throughout the semester. It consists of two fictitious case samples. From these case samples, students will apply a systems approach to appropriately categorize and identify problems, prioritize problems, write problem statements, goals, objectives and specific interventions. Goals and objectives will need to be written in time limited, clearly stated, specific terms. Problems statements, goals and specific interventions will need to be written in complete sentences with no abbreviations, The project’s due date can be found on the calendar. Late projects will receive half credit.
Exams: There will
be three exams in this course. Exams may be taken up to one week after the
due date. Late exams will loose half credit.
Grading Rubric:
Exams: 100 points x 3 exams= 300
Drop Box: 35 points x 10 chapters= 350
Bulletin Board: 10 points x 10 chapters= 100
Class Project: 100 points x 1= 100
Total Points: 850
Grading Scale: (Based on total points received)
90 - 100% = A
80 - 89% = B
70 - 79% = C
60 - 69% = D
Below 60% = F
"I" - Incomplete
An I indicates some work is incomplete in a course taught in the traditional manner. The student is responsible for making up all unfinished work within the next semester. The student cannot re-enroll in the class until the "I" has been replaced with a letter grade. The "I" will be changed to an "F" if all work is not completed satisfactorily by one week before the beginning of exams in the next semester. "I" does not affect grade calculations; earns no credit hours. Only under unusual and extenuating circumstances will an instructor consider granting an "I".
Effective January, 1994, a student may register for a class a maximum of three times. (W’s, F’s, and in some cases, D’s count toward the maximum of three registrations.) If extenuating circumstances have occurred, such as prolonged illness, an appeal may be made to a subcommittee appointed by the chairperson of the Academic Council. Refer to the College Catalog and Student Handbook for more information on this policy.
Attendance Policy
Because the faculty, staff, and administration of the Public Service & General Business believe that attendance is a key element of and directly related to student success in all courses taken within the Division, we have adopted the following attendance policy. This policy is in keeping with the College policy.
It is the student’s responsibility to be present for all scheduled classes and labs. Any student missing more than 10 percent of the class meetings may be administratively withdrawn by the instructor EXCEPT in extreme cases of illness or death in the immediate family. It is the student’s responsibility to notify the faculty when absences are necessary due to illness or death in the family. Each student’s situation will be judged on an individual basis, and the final decision rests with the faculty. Entering the class more than 10 minutes late or leaving more than 20 minutes early constitutes an absence. The faculty will be responsible for making a reasonable attempt to notify the student of intent to administratively withdraw; however, failure to notify the student will not prevent the faculty from proceeding with the administrative withdrawal.
Policy Pertaining to Academic Maters
If at any time during the semester a problem should arise pertaining to this course or any other academic matter, you should consult your instructor first. If further assistance is needed after this consultation, your instructor will make an appointment for you with the department head. If the problem is not resolved to your satisfaction, the department head will make an appointment for you with the person at the next appropriate level. The counselor for our division is Tracie Raines. Her office is in HE 247 and her telephone number is 250-8147.
Academic honesty
All tests and projects must be the sole work of the student. Any student involved in cheating, plagiarism, or collusion may receive a course grade of “F” at the instructor’s discretion.
Student Code
The Student Code can be found in the Greenville Technical College Catalog and on www.greenvilletech.com. All students are expected to read it and to follow the provisions of the Code.
Students with Disabilities
All students who have a disability and need accommodations
should visit, call or email Student Disability Services. The office is
located in the
Policy for repeating a course
Effective January, 1994, a student may register for a class a maximum of three times. (W’s, F’s, and in some cases, D’s count toward the maximum of three registrations.) If extenuating circumstances have occurred, such as prolonged illness, an appeal may be made to a subcommittee appointed by the chairperson of the Academic Council.
Refer to the Student Handbook for more information on this policy.
Divisional Student Support Services:
Department Head: Dr. Barry W. Shreve ADM 214 250-8822
Dean, Business and Public Service: F.M. Rogers CJ 125 250-8204
Division Counselor: Tracie Raines HE 247 250-8147
Student Services (for tutoring information): SC 135 250-8102
Advisement: Karen White ARC 250-8043
Business Division Student Lab Rules
The following lab rules are in
addition to those mandated by the college as outlined in the Computing
Facilities Use Policy (College
Catalog/Student Handbook, pages 56-57).
By signing the Syllabus Acknowledgement Form for this course, you agree
to follow all of the guidelines specified by both the college and the
division. Failure to comply with all
computer policies will result in the loss of privileges involving campus
computer facilities.
·
Children
are not allowed in labs and
classrooms nor left in hallways (College
Catalog/Student Handbook, page 56).
·
Food
and drinks are not allowed in
computer labs.
·
Labs
are to be used only for students enrolled in Computer/Business Program courses
and for educational purposes only and may not be used for commercial or
personal purposes.
·
A
Student ID is required. You may be asked
to show your student ID and also a copy of your cu
·
You must log into the computer when you arrive. You will enter your first and last names and
your CampusCruiser ID. You will then receive a listing of courses
for the current semester, and you will need to select the course for which you
are completing work. Remember to log out
of the computer before you leave the computer and the lab.
·
Inappropriate
or unethical use of the Internet is strictly prohibited (i.e., chat rooms,
pornographic web site access, etc.) On
the first offense, a written warning will be issued. Lab privileges will be revoked upon the
second offense.
·
Printing in the Business Division
Student Lab is now available. Students will need to
purchase a pay-to-print card (one is located in the lab), and the student will
be charged per page for printing.
Printing from the Internet is allowed; however, all regulations
regarding the use of the Internet also apply to printing from the Internet.
·
Printing
in the lab classrooms may only be done at the request of the instructor during
class time. Then only one copy of the
final assignment may be printed for submission.
No other printing is permitted in these labs.
·
Lab
assistants are on duty to handle hardware/software problems; they do not
providing tutoring.
·
The
Lab Assistant’s office and telephone are not to be used by students; a pay
phone is located in the canteen.
·
All
equipment malfunctions are to be reported to the lab assistant; do not attempt
repairs.
·
Labs
are closed to all students during exam days (except
for scheduled exam use), holiday breaks, and between semesters.
·
Copying
of any software programs and applications which are licensed or protected by
copyright is theft.
·
Copying
of computer programs, documents, spreadsheets, databases, presentations,
computer codes, etc. is not tolerated.
·
You
must keep the labs neat and clean by picking up after yourself.
·
Labs
are occasionally reserved for classes; adhere to posted signs.
·
You must leave the lab and/or
classroom to answer or return cell phone calls.
Please put your cell phone on manner-mode or vibrant when in the lab
and/or classroom; disruptive and loud ring tones are not acceptable. Students may be asked to change inappropriate
ring tones that are disruptive to the learning environment in the lab and/or
classroom.
·
The
lab assistant may be asked to perform co
·
Loading of ANY software onto campus
computers is prohibited.
·
Internet downloading is prohibited!
·
Use of personal laptops is not
permitted in the lab. Only computers owned by the College
may be plugged into any College network.
·
Instant
messaging is prohibited.
·
All
students must use the Business Division Student Lab to complete work outside of
the scheduled course times. Students
will not be allowed to remain in the classroom to complete work after the class
is over. Instructors will ask all
students to leave the classroom and report to the Student Lab if they desire to
continue working on a computer.
The Business Division Student Lab is located on the
Barton Campus in the
You will be required to sign in and out when using this lab. Be sure to keep your student ID and class schedule with you; you may be asked to show your current student ID and/or your current class schedule.
Open Lab Hours:
Monday – Friday 8:00 am to 9:00 pm
Saturday 8:00 am to 1:00 pm
Sunday Closed
Human Services Program Competencies
Students are expected to effectively demonstrate competencies in the following in order to successfully complete the academic program.
· Comprehend and generate effective written and oral communication. *
· Demonstrate research skills necessary for personal and professional purposes. *
· Apply mathematical skills appropriate to solve day to day as well as work related problems.
· Demonstrate knowledge of computer applications compatible with job demands.
· Exhibit professionalism appropriate to the values and ethics of their chosen career. *
· Demonstrate the critical thinking and problem-solving skills to fulfill work and personal responsibilities. *
· Practice interpersonal skills and team work in their professional lives. *
·
Demonstrate an awareness and
understanding of various cultures. *
Competencies marked with an asterisk (*) are being
reinforced in this course.