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TECHNICAL SUPPORT CONCEPTS |
COURSE NUMBER: CPT 267
SEMESTER CREDIT HOURS: 3
PREREQUISITES: CPT 209, CPT 257, and IST 220
CATALOG COURSE DESCRIPTION: This course is a study of Technical Support/Help Desk concepts and techniques for supporting computers and computer services.
SYLLABUS:
REQUIRED TEXT: MCDST Guide to Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; Ron Carswell; and Lab Manual for MCDST Guide to Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System; Jill Batistick; Course Technology; The books are bundled; ISBN: 0-619-21510-0. TRIPS TO CAMPUS REQUIRED: 5 ACCESS CODE REQUIRED: No ORIENTATION INFORMATION: N/A INSTRUCTOR: Michelle Vlaich-Lee INSTRUCTOR E-MAIL: Michelle.Vlaich-Lee@gvltec.edu INSTRUCTOR'S NOTE: This course has a lab component that requires you to come to campus to complete. DISTANCE LEARNING ATTENDANCE POLICY: In order to avoid access denied status, students should make contact with their instructor within the first three days of class. Attendance in an online class is defined by correspondence and the student is expected to demonstrate, at least once a week, that he/she is actively involved and is corresponding in the class. Examples of activities that can be used to demonstrate this involvement include, but not limited to the following: posting/receiving e-mails, participating in online course discussions via bulletin boards and chat rooms, and completing and submitting course assignments. Students not meeting the minimum attendance/correspondence requirement may be withdrawn with a grade of "W" or "WF" based upon the student's academic standing at the last date of attendance/correspondence. Email through WebCT will be the primary means of communication, especially when the student is having difficulty answering a question or solving an exercise or a problem. For your instructor to help you effectively, please provide as much information as possible when communicating and it is the student's responsibility to check all virtual correspondence (email, bulletin board) regularly. College Online strongly encourages communication with your instructor.
WITHDRAWAL POLICY: Students are responsible for completing the required forms for dropping/withdrawing from course(s) and failure to do so will result in a performance grade, usually a grade of" F ". Click here for the last day to withdraw: Important Dates