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Technical Requirements

Known Issues
Contact Technical Support
In General
What is WebCT
Which Browser Should I Use?
America Online (AOL) Users
Hardware/Software Summary
Preparing Your Web Browser Settings for WebCT
Spyware/Adware FAQ

In General
You are likely to encounter technical barriers to learning if you do not have the following minimum equipment and skills:

  1. A modem with a 28.8 or faster connection speed.
  2. Proficiency in navigating the World Wide Web (the Web) and ability to download and install plug-ins.
  3. Your own E-mail account with the ability to send and receive attachments. For Macs, Eudora is recommended as an E-mail application. As an online student, you will have a separate e-mail account within your course.
  4. A reliable ISP which answers without frequent busy signals. An online course requires accessing the web on a regular basis.
  5. A firewall that allows applicable services to work. If you are accessing these classes from behind a firewall (from your office), you should contact the instructor and find out what services are going to be used in the class, then contact your ISP or Network administrator, and find out if those services will work through the firewall.
  6. The ability to read MS Word files, either by having MS Word itself, or by downloading the free MS Word viewer from the Microsoft web-site. MS Word is the supported Word Processor at Greenville Technical College.
  7. The ability to install and troubleshoot course-specific applications that must be run on your computer. Faculty cannot help with installations and problems that occur when installations do not work.
  8. The following software, which is suggested but is not required for many classes: Macromedia Shockwave Plug-In, RealPlayer with FLASH support, Adobe Acrobat Reader 4.0+

WebCT is a Web-based set of Course Tools designed to deliver online learning. It was originally developed by the University of British Columbia and is currently being used by universities and colleges all over the world. Some of the WebCT tools used to support online learning include the following:

. calendar
. chat 
. discussions
. glossary 
. homepages
. mail
. presentations
. quiz
. assignments
. digital drop box

WebCT provides the tools to present online learning in a variety of ways. They can range from structured learning pathways to dynamic, interactive virtual classrooms. How a course is presented online depends on the content and complexity of the learning material, and the delivery methodology used by the instructor.

Hardware/Software Summary (Top of Page)

Computer

Minimum Requirements
(Always check the course syllabus for additional requirements)

PC

Processor:  Pentium 200-MHz
     Recommended: Pentium II or III, 300-MHz or better.
Memory (RAM):  64 MB
     Recommended:  128 MB
Screen Resolution:  800 x 600 @256 colors
Modem (28.8 or faster), CD-ROM Drive
Operating Systems:  Windows 98, NT, ME or XP
Browsers: Netscape Communicator 4.05 or higher; or Internet Explorer 3.02 or higher
     Recommended: Internet Explorer 5.0 or higher or Netscape Navigator 7.1 or later.
Office Software: Microsoft Office 97.  Office XP is required for specific coursework in some classes; check the instructor's syllabus for more information.

Apple Macintosh

Processor:  iMac or G3/G4 series
Memory (RAM):  64 MB
     Recommended:  128 MB
Screen Resolution:  800 x 600 @256 colors
Modem (28.8 or faster), CD-ROM Drive
Operating Systems:  OS 7.X or better
Browsers:  Netscape 3.02 Gold (Java Enabled) or higher or Netscape Communicator 4.5 or higher.
     Recommended: Netscape Communicator 7 or later.
Office Software: Microsoft Office 2000. A later version may be required for specific coursework in some classes; check the instructor's syllabus for more information.

Be sure to turn off any Pop Up Blocking software that might be used by your Internet Service Provider. The pop-up blocker will keep you from being able to use the Email, Discussion Board, and Quiz Functions of your course.

Which Browser Should I Use?

We have found Netscape 7.x to be the most stable browser when using WEB CT. Students and instructors have reported various odd errors that have been resolved simply by switching to Netscape 7.x.

Internet Explorer 5.0 appears to work well, as does AOL 7.0's browser and AOL 8.0. However, if you are using Charter Pipeline's browser, then you will need to download Netscape 7.x. If you are using IE 5.5 or later and are getting errors inside your course, then try Netscape 7.x. To check which browser and version you are using, click on the button below:

If you need Netscape, then click on the following link: Download Netscape 7.x. Once at the site, choose to download the browser and follow the on-screen directions.

1. Adjust Browser Settings as Follows (Virtual Tutorials are available to guide you through the process of setting up your browser.)

Browser

Instructions

Netscape Communicator (Navigator 7.0 or later)
  • Select Edit - Preferences.
  • Select Advanced.
  • Make sure that Enable Java is checked.
  • Double-Click Advanced so that you see a sub-menu and click on Scripts & Plugins.
  • At the top where it says Enable Javascript For, place a check next to Navigator.
  • click OK.
Internet Explorer 5.0 or later.
  • Select Tools - Internet Options.
  • Select the Advanced tab.
  • Locate Microsoft VM.
  • Make sure the Java console enabled and Java logging enabled boxes are checked.
  • Click OK.
  • Restart your computer if you checked the Java console enabled box.

2.  Set the Cache to Always Reload a Page

Browser

Instructions

Netscape Communicator (Navigator 7.0 or later)
  • Select Edit - Preferences.
  • Double-Click on Advanced to see the same submenu that you saw when enabling javascript.
  • Select Cache.
  • Select the Every Time I view the Page radio button.
  • Click OK.
Internet Explorer 5.0 or later
  • Select Tools - Internet Options.
  • Select the General tab.
  • Select Settings from Temporary Internet Files.
  • Select the Every Visit to the Page radio button.
  • Click OK.

Reminder to AOL Users: If you intend to use America Online (AOL) for Web access to WebCT, you will need version 7.0 or later.

 

Need Technical Support?

Go to Technical Support Form

More Questions?

Call us at (864) 250-8130
1-800-922-1183, Toll Free within SC
1-800-723-0673, Toll Free outside SC

In person, come to DE-130, Barton Campus (Bldg 112)
Email us: moreinfo@college-online.com

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Greenville Technical College
Online and Non-T
raditional Programs Division
506 S. Pleasantburg Drive PO Box 5616
Greenville, SC 29606
(864) 250-8130
In State (800) 922-1183 s Out of State (800) 723-0673
moreinfo@college-online.com

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